Carriage Costs

WHEN PLACING AN ORDER PLEASE BE ADVISED THERE IS A MINIMUM 1-2 DAY DISPATCH TIME FOR ALL ORDERS.

Order up to 3:00pm online 

•    Subject to volumes, we will endeavour to process UK Mainland orders placed online before the 3:00pm cut off for shorter despatch delay
•    Payments can be made by credit/ debit cards or PayPal via the Stock Cotton website
•    For payments via your mobile please click on the “Visit Desktop Site” and this will direct you to our website to place your order and pay online
•   We reserve the right to operate an additional 48 hour extended delivery service for large volume orders to carry out additional security and account checks prior to despatch
•    Service runs Monday to Friday only and applies to UK mainland only
•    If you require delivery to any other location outisde of the UK mainland please email [email protected] to discuss your enquiry

Returns - ALL returns will now take longer to process since COVID19.

Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Stock Cotton does subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and Stock Cotton shall, on a case by case basis, consider doing so. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as "Returned Goods". Please email [email protected] to discuss your enquiry within 48 hours of receiving your items.

1. Stock Cotton will, in any circumstances, only accept returns if the following conditions are met: 

(a)The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods;

(b) Stock Cotton must have issued a valid returns authorisation note in respect of the Returned Goods. Should the returns note not have been provided in advance by Stock Cotton, and subsequently accompany the goods being sent back, a 5% fee (of the goods value) in addition to any other charges that may be levied (see 'c' below) will be deducted from any credit note issued.

(c) By way of a restocking charge, the Buyer shall pay to Stock Cotton a sum equivalent to either £30 (or equivalent in Euros if applicable) or 20% of the price of the Returned Goods (whichever is greater) at Stock Cotton's discretion;

(d) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;

(e) The Returned Goods must be returned with all original documentation that was supplied with the Goods;

(f) Stock Cotton retain the right to refuse Returned Goods should Stock Cotton deem them to be unsuitable for resale;

(g) The Buyer will either:

(i) pay for and arrange the return of the Returned Goods; or

(ii) if Stock Cotton agrees to recover the Returned Goods pay to Stock Cotton a charge of £15/€18 per box of Returned Goods. In the event that Stock Cotton's carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15/€18 will be payable by the Buyer to Stock Cotton.

(h) The value of the Returned Goods must not exceed 3% of the Buyer total spend with Stock Cotton during the preceding 12 month period;

2. The following Goods will not be eligible to be returned pursuant to this clause: 

(a) Any products from the Result Air Down range;

(b) Underwear;

(c) Consumables (as defined from time to time by Stock Cotton);

(d) Christmas & Seasonal Product e.g The Christmas Shop

(e) Any Goods which Stock Cotton does not carry as core stock (as defined by Stock Cotton from time to time);

(f) Any Goods which have been ordered for the purpose of bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods);

(g) Samples;

(h) Any Goods which have been in the possession of the Buyer for more than 28 days after delivery;

(i) Discontinued lines;

(j) Seasonal products;

(k) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles